Don't wait until someone leaves your team.
The world has moved online
The world has grown to expect everything working around the clock. No system is foolproof, so outages and disruptions are bound to happen. Organizations are investing more and more into maintaining their systems, searching high and low for ways to make them more reliable.
Yet a key resource is hiding in plain sight: your people. Your developers and operators are the last line of defense against getting your systems back online, yet we give the practice of on-call barely any thought.
Designing on-call looks deceptively easy and is often done ad-hoc. But ineffective on-call design can lead to slower incident response and diminished well-being for those on-call, including burnout and attrition.
Effective and sustainable on-call, on the other hand, yields substantive benefits, and helps your operators learn about their systems and improve how they support them.
On-call is a continuous, evolving process, and gains for your people on-call means gains for your systems that they support. We want to be part of that process. Through a data-informed, approach, we’re working toward a world with on-call that works for humans.
On-call can be easy overlooked. It’s taken for granted. People are doing it, and that can seem enough—especially when there are a million other things to do.
But through our work, we’ve discovered that accepting the status quo means leaving a lot on the table. Improving on-call is one of the easiest and most important ways to improve the reliability of your systems, and the satisfaction of your team.
We built Ovvy Insights based on years of thinking about how to craft better on-call. We've watched how on-call affects developers. In fact, we launched the on-call survey at Shopify measuring the well-being of developers post-incident, and since then we’ve spoken to over 50 organizations about on-call.
We care about on-call and care about sharing the gospel for more resilient teams, more relevant than ever in these challenging times.